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8 Reasons You Need Voip

8 Reasons you NEED VoIP

VoIP is about to change your communication forever. Hold tight you are about to learn 8 reasons you need to switch to VoIP today. For more on the breakdown of what VoIP is and how it works click here.

Faxing Service Online

Less and less people are beginning to have fax machines at their office. I’m not sure of anyone who would keep one in their car driving around town or traveling on business. With VoIP, faxing is available online and through your email. Everything is available from your computer, phone, tablet, or anywhere you can access your email. You can take a picture of a document from your phone, or scan into your computer, and simply send it to a fax number online. Wah-la. Time, money and sanity saved. Check.

Video Conferencing

Although the benefits for an international business may be more obvious. It saves time, traveling, money, sleep, just by being able to log into your internet and hold a conference with everyone instantly. It doesn’t matter where they are in the world, you can easily make a sale from your home or office.

What about for a small business or even single person. Video chat makes everything more personably. Plus, I know how much you want to keep in touch with your in-laws across the pond. In addition, video conferencing opens new doors for you to expand your small business. For more on small business and VoIP click here.

Inexpensive Calling

VoIP doesn’t include just the extra services on top of your current phone bill, instead VoIP IS a phone service. Completely through your internet. Whether you need to call your neighbor for milk and sugar or across the world to [...]

By |March 7th, 2016|Uncategorized|0 Comments|

Who does VoIP work best for? Do I really need VoIP?

     You tell yourself, I already have a phone services that seems to be working well. The bills are bearable. I don’t need VoIP – it’s just another phone service…right? WRONG!

VoIP is so much more than just a phone service! For less than the price of your typical phone service, VoIP offers more options and coverage:

Faxing services online
Video Conferencing
Inexpensive Calling (Internationally or locally)
Bilingual IVRs
Tablet, Computer, & Cell phone Compatible
Ability to record calls
Email and text notification for voicemail
No cost extension-to-extension dialing (abroad and domestic)

Now who would really benefit from using VoIP? These are just a few examples that I have put together to give you different circumstances:

Travel Agency

Typically travel agencies travel a little farther than just the state their office is located. Instead, they go all over the country and even the world. With VoIPster, we are able to put together a plan to benefit you and your clients. We can offer you and your clients to

call internationally for a fraction of what they normally pay. Video chats included. You can offer this as a package in your sales. Plus, if you have offices anywhere else in the state, country, or globe, calling extension to extension is FREE!!

Kids Away at College/ Moved from out of the Country

Your kids have grown up and on their way to adulthood. They are living in a dorm room or small apartment away from home. If both of you have VoIP phones, you can set up service to call each other for no extra charge. No matter where they are in the world. If you move the phone it is no extra charge. They moved up from a dorm to an apartments, or [...]

By |February 11th, 2016|Uncategorized|0 Comments|

What is VoIP? How Does It Work?

What is VoIP? How does it work?

When I first heard about VoIP, I was a little confused. I went to the famous Google search bar and typed in “VoIP”.

Probably like you, we see that VoIP stand for Voice Over Internet Protocol. Ok, so what does that mean…

Let’s break this down, Voice Over is merely referring to the ability to talk through something, pretty easy. Yet, what is Internet Protocol? Internet Protocol, usually referred to IP Address, is “a unique string of numbers separated by periods that identifies each computer uses to communicate over a network.” In easy terms, these are the “roads and expressways” that each computer takes to get to each other. Therefor, VoIP is the ability to talk using these computer “roads and expressways”.

Now, the next question, how does it work? VoIP works a lot like your email. Once you start talking, VoIP processes the information turning into ‘packets’ of data. These are then passed through the IP addresses we mentioned above.

Since VoIP uses these IP addresses, a lot more can happen than it can on your ordinary phone. VoIP services come with email, calling through your computer, faxing through email, video conferences, cheaper long distance calling, voicemails notifications through text and email, call forwarding, automated voicemails, and the list goes on. The best part is since so many people have started to use the internet, these services are not only available almost anywhere, they cost a fraction of the cost of your old phone.

VoIP offers very few disadvantages than you ordinary telephone. The one most companies and residential owners are worried about is “what if I lose internet in a storm?” This is a very good point. A storm that shuts [...]

By |January 5th, 2016|Uncategorized|0 Comments|

A Short History of VoIP

History of VoIP

It all started in 1995. The company VocalTec first began to provide VoIP services. These phones were modestly called InternetPhones. No video,

faxing, or extra features were available. Instead, two people with internet, and the exact same software could talk to each other through a speaker and connected microphone.

Within a year’s time, the VoIP advantages grew. Users could now send voicemails through their phones, and Microsoft Netmeeting joined with VocalTec, giving its customers more opportunity for different softwares. On the other hand, the disadvantages doubled as well. The sound quality was iffy, dropped calls, and periods of silence sporadically. By 1998, VoIP phone calls accounted for less than 1%. The calls were free, yet users would have to sit and listen to commercials before calling.

Sometimes technology just gets a late start. Within the late 1990s, early 2000s, telecommunications and telephone manufactures jumped on the band

wagon. They developed the InternetPhones to run through IP addresses and together, over time they built adapters that would work on personal and commercial phones.

With this new addition, by 2003 VoIP calls had went from less than 1% to almost 25% of all calls made. Plus with the wide use of internet, less VoIP calls are dropped and the quality more vibrant. People could now play on the internet while talking on the phone – so glad we are passed dial-up connections. Through this whole process and even today, VoIP customer love their phones and have consistent positive feedback.

Just to throw some numbers out, according to MegaPath, in 2002 there were

121,000 VoIP users. This number multiplied to 30 Million by 2012. ADDITIONALLY, this number is said to grow another 10% by 2016.

So what do you think? VoIP Phones have [...]

By |December 30th, 2015|Uncategorized|0 Comments|

Advantages to VoIP

Advantages to VoIP

I honestly cannot think of any business that runs without phones. Small, large, or fortune 500, there has to be some type of communication – if not within the business, at least with your customers. That being said, why would anyone switch to using VoIP?

VoIP offers a lot of ability, easiness, and adaptability to your business. Let me further explain.

Starting Small: Most businesses don’t just start out with 500

employees, and over 10,000 clients. They grow. The more employees and customers you have the more

need for communication and phone systems. With VoIP, adding phone systems into your network is easy. Phone lines can be added and taken away in a short period of time – without spending the extra cost to keep the line. Plus, no calls are missed from taking out a phone.

Can I Take It With Me?:This is honestly my favorite part of using VoIP. VoIP is versatile. Whether using it on your phone, fax, cell, computer, tablet, etc. you can use it anywhere. Anywhere that you have internet, you have phone service. Sending an employee across the country for a business meeting? They aren’t going to miss a call due to being away from their desk!

Fits to your needs: Especially with VoIPster Communications, we

don’t make your business fit a package. Instead, “YOUR Package” is based on your business’ needs. Call holding, fax, call forwarding, email, voicemail, VmX Locator, Follow Me, Video communication, is allavailable. We offer a high amount of communication needs that allow your business to interconnect effectively and proficiently.

Money, Money, Money: VoIP undeniably save your business money. If your business makes calls internationally, even more money is saved. Not to mention saving money on the phone system themselves.

Technical [...]

By |December 29th, 2015|Uncategorized|0 Comments|

What Kind Of Music Do People Want to Listen to While On Hold?

On Hold Background Music

According to TIME magazine, the average person spends 13 hours a year on hold. Keeping your client and customers on hold can be inevitable sometimes. How can you make your customers happier while they wait? Is that even possible?

VoIP phone systems have a feature that allows background music. Although background music may not make your client completely happy, it can help. So the question is, what is best background for keeping your clients happy while on hold? Before we go full fledge into this information, there a couple of things to keep in mind.

One, the music you choose for customers on hold, is almost equal to branding your company. Before you get on the phone with the customer, you are already giving them a subconscious feeling of “who” your business is. Perhaps you are in a law office. In this case, I would not suggest a pop or rap music background. Your office will look immature and unprofessional. Your clients won’t take you as seriously.

Two, how loud is your background? You want to make sure that the customer can hear the background, without making them feel they are next to the speakers at an ACDC concert. Both of these volume levels can irritate the customer enough and leave you with lost calls or loose potential clients.

Lastly, you can’t please everyone. There are too many people, with too many different likes, dislikes, and opinions. Overall, pick something that brands your company, with the right volume, and pleases the most people.

Overload! That’s a lot to take in at once!

Maybe this will help narrow down your choices. There was a study done in FL

by a state abuse hotline. They were receiving a hundred or [...]

By |November 30th, 2015|Uncategorized|0 Comments|

Small Business and VoIP

Small Businesses and VoIP

You have a small business still working out of your home, or even a small

office. With a great product or service you are trying to sell, you want your customers to feel like you are at the top in your industry. The first interaction a new customer will make is usually a phone call. So before you even answer your phone, VoIP systems can let your potential client know you are serious and professional about your product or service.

“If you want to be a lion, you must train with lions.” – Carlson Gracie

If you want to be a bigger company, you have to act like a bigger company. Many Fortune 500 companies have already made the change to VoIP systems, and for good reasons. This is something you as a small company can change to act more like a Fortune 500 industry, without the cost. Benefits include call forwarding, voicemail, unlimited long distance, call conferencing, etc. Even if you have a handful of employees, the benefits thrive more. You are able to keep connected more easily, roll over calls, transfer, and your employees can work from wherever they want. In addition, instead of taking that long, expensive business trip across the country, impress your clients with your web conferencing. This not only saves time, money, and stress, your clients realize you are serious about communication, even from miles away.

On the note of communication, with VoIP, voicemails can be encrypted into and sent directly to your email, faxes can be sent through online, and calls can be transferred directly to your phone from your employees. VoIP allows to work from wherever you are and not just your office. According to Sage Research, [...]

By |November 30th, 2015|Uncategorized|0 Comments|

VoIP and Employees

With VoIP, the benefits to the owner and company have already been recognized. You’re saving money and time with little effort. Yet, what are the benefits to your employees directly? VoIP shows several positive outcomes to lead to more happy, thus more productive, employees.
Flexibility
First, introducing VoIP services into your business can allow for employees to be free from their desk. Collaborating VoIP with your employees’ phones, tablets, or computer enables them to be more prompt to meetings and conferences – even while traveling. This creates less time going back and catching up other employees on missed information.

Likewise, applying these services can allow employees to work from home. According to the Telework Research Network, 3 Million American employees work from a home based “office”. Even more astonishing number, 54% of them stated they are happier and more productive at home. In conclusion, allowing your employees to work from home can produce a more loyal and productive workforce.

Communication

“Communication is Key.” I bet you have heard this a million times. VoIP services can almost eliminates any communication issues for your company. With VoIP, employees can log into conferences, managers can three-way in conversations to ensure correct procedures, and everyone can stay on the same page. Some VoIP services allow owners to record their phone calls. This allows for employees and managers to revert back and take notes on better plans of action with customers and clients.

Training becomes more versatile and flexible with Voip. Many large companies have managers that cover several locations, nationally and internationally, creating a hardship keeping up with communication. Voip allows managers to improve productivity at the luxury of their computers and phones. Communication from managers to employees becomes precise and everyone [...]

By |November 20th, 2015|Uncategorized|0 Comments|
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    VoIP hardware – between traditional telephone lines and softphones

VoIP hardware – between traditional telephone lines and softphones

Flexible, efficient, high quality and overall, an extremely good investment. This is how VoIP communication systems are being described lately by more and more companies which are making the big step towards improving their communication with clients, partners and employees all over the world.

Photo source: Paul McCoubrie
Transitioning to VoIP communication systems is a business decision like any other, even if it seems to be usually a great one. It implies information, evaluation and planning. One of the aspects that need to be evaluated when transitioning to VoIP is the hardware needed to put into place your VoIP network. With the right provider, the hardware list is not really an issue because professional VoIP providers will advise you all the way from the first discussion until your VoIP system has been installed and tested, and you will be presented with the best hardware option for your needs. Still, it helps to know just what kind of hardware you might need to transition to VoIP, just to make sure you are on the same page with your VoIP provider.

 
Telephones and headsets
Or something like that. Going on-line with your communication system doesn’t mean you will never see a phone again. Some of the companies transitioning to VoIP decide to keep their telephone network and make the update and modifications necessary for use online. Others decide to combine traditional telephone lines with softphones. It all depends of the type of activity that is being transitioned from PSTN to VoIP.

Still, VoIP usually means you will work with updated technology, modern devices and high quality communication. Among the devices you will be using as part of your VoIP system are Wi-Fi phones, conference phone, video phones and [...]

VoiP – How safe can you be?

Call diverting, rerouting and eavesdropping are just some of the security issues that PSTN networks and VoIP communication systems have in common despite the technical differences that define them. Although switching to VoIP means going for a more flexible, efficient and high quality communication solution you still need to make sure all your conversations and data are private and secured. Wondering how secure is really your VoIP solution? It all depends on how experienced and prepared is your VoIP system provider to ensure security. These are just a few things you need to know before deciding with what company to work on taking your communication system to the next level with guaranteed security.

Photo source: Yuri Samoilov
 
Levels of security threats
There are three major levels of security threats that you need to know about and make sure that they are being acknowledged and covered by your VoIP system provider:

IP level threats associated with applications such as web and email that are familiar to any Internet user. From this point of view the threats are mostly the same as the ones you encounter when using your email and the security measures are similar.
Protocol and application specific threats that are determined by how the SET VoIP protocol is designed and implemented. This kind of threats can determine disruptions such as call misdirection or call termination and they can be the source of major activity disruption.
Content related threats which interfere with the media stream meaning voice calls or video conference affecting the quality of communication.

Video: VoIP security threaths

 
Types of security threats
Depending on the objective of the person that is targeting a VoIP systems, the main types [...]

By |June 25th, 2015|Uncategorized|0 Comments|