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Trouble Shooting Iperf/Iperf3
** For specific instructions with visuals, please log into https://support.voipster.org/tickets/scp/faq.php?id=14

The content:

The reliability, stability, clarity, security and ease-of-use of the VoIPster Communications network is a founding bedrock principal. This a joint responsibility of every staff member, agent, contractor, contributor, individual and/or entity with which associate, without exception.

As part of that on-going commitment to network excellence, it is sometimes necessary to obtain data that helps our Technical Support and Network Engineering staff troubleshoot how our network and an end-user interact together. Standard troubleshooting practices commonly employ the use of two programs:
- IPERF/IPERF3: A commonly-used network testing tool that can create Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) data streams and measure the throughput of a network that is carrying them. Iperf is a tool for network performance measurement.
- MTR: Probes routers on the route path by limiting the number of hops individual packets may traverse, and listening to responses of their expiry. It will regularly repeat this process, usually once per second, and keep track of the response times of the hops along the path.
VoIPster Communications has testing servers at each of it’s primary datacenters:
- pt.kc.voipster.org (192.40.140.10) – Kansas City, Missouri
- pt.wi.voipster.org (192.40.141.8) – Jacksonville, Florida
iperf, iperf3 and mtr are usually common programs which can usually easily be installed from standard software repositories on Mac, UNIX and Linux based systems. Below we have included example syntax and output of each command executed against both Kansas City, Missouri and Jacksonville, Florida datacenters.
What is the difference between POP3 and IMAP?

First off, POP3 and IMAP are both used by email programs (like Mozilla and Outlook) to download information into your email.

POP3: POP, or known as POP3, is used if you wish to keep a copy of your E-mail messages, along with any attachments, to be downloaded to your computer. These messages will automatically delete from the server once it is received. Messages sent, moved, or deleted from a computer using POP can only be viewed on that individual computer’s folders. They cannot be viewed on other computers connecting to that E-mail account, including Webmail. This option is most recommended for users who like to keep a backup of all their messages.

IMAP: IMAP is used when you wish to always have your messages, including sent messages and message folders, saved on the server. These messages may be temporarily saved on the computer for offline viewing. All messages and folders can be viewed from any computer connecting via IMAP, including Webmail. This option is most recommended for users who connect to E-mail accounts from many computers.

SUMMARY: POP3 deletes the information from the server as soon as it is received. IMAP keeps a copy of the information and can be accessed by all your computers, tablets, and phones.
Can I Change the Language in my portal?
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general

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User Portal

How Do I Get My Voicemail To Tell Me The Date, Time, and Phone Number of the Caller?

1. Log into the User Portal at portal.voipster.org.
2. Click on “Voicemail“.
3. Click on “Settings“.
4. Click under “Play Envelope” to “ON“.

**”Play Envelope” controls whether or not the Voicemail system will play the message envelope (date/time) before playing the Voicemail message. This setting does not affect the operation of the envelope option in the advanced Voicemail menu.
Can I Have A Message Played Before My Phone Rings?
Can My Phone Calls Have A Confirmation?

**Enable this if you’re calling external numbers that need confirmation – i.e., a mobile phone may go to voicemail which will pick up the call. Enabling this requires the remote side push 1 on their phone before the call is put through.

***When having a call confirmed, you may need an announcement added to the person receiving the call. Reference the knowledge base for more information on this.

Log in https://support.voipster.org/tickets/scp/faq.php?id=26 for specifics directions.

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