Internet connection fails are unfortunately a cruel reality experienced by every company, no matter the field of activity or Internet provider. For some, it is a daily burden. For others, the ones that have chosen the right partner in their on-line endeavor, it’s just something that happens once in a while. In any of these cases, Internet fails are negatively influencing work flow, communication and productivity. That is why, when it comes to migrating from traditional phone based communication to Internet based communication systems, the reliability of your Internet connection should be one of the aspects you treat very carefully.


Photo source: John Fowler

Accidents happen. Power goes down, Internet is unavailable or the connection is bad. What matters the most is to make sure that your provider knows exactly what to do in order to prepare you for this kind of situations, and make sure you have the best backup plan that will allow you to continue working and to communicate in good conditions even when your competition can’t.


Photo source: CollegeDegrees360


No Internet connection is infallible, but your VoIP can be

Everybody has Internet problems from time to time. Does that mean transitioning to VoIP might leave you disconnected from the world and your employees once in a while? Not necessary. Because one thing that will always separate professional VoIP providers from the rest, is the continuous effort of finding solutions to your problems even before you get to experience them. That is why when it comes to Internet connection fails, there are not one, but three backup options available on the market: you can choose to work with a mobile-ready VoIP option, two Internet connections with different ISP’s or with a backup connection between your private telephone network and the Internet cable.

Video: How to diagnose an Internet connection


Mobile-Ready VoIP system

As the name says, a mobile-ready VoIP system allows employees to have access and use the VoIP system from mobile devices such as smartphones and tablets. This option can be used even if the Internet connection is down, because in this situation the calls are forwarded towards mobile devices. What you should check with your provider about this option is if and how many of the VoIP features can be used on mobile devices like call forwarding, the option to transfer calls to another person, caller ID and any of the other VoIP features that a professional provider will make sure you have access to, even if you need to use the backup system.


Photo source: Gail


Two Internet connections, two ISP’s

If you heard the saying “don’t put all your eggs in one basket” then you understand perfectly that, especially when it comes to businesses depending on fast and reliable communication with clients, employees and partners, having only one Internet connection for everything, is not a smart idea. Any VoIP provider that knows its business will talk to you about backing up your VoIP system from the first stage of planning, so you will know exactly what it means as costs and hardware, and you can be sure that in any circumstances your company will have a way to communicate. The two Internet connections are usually used separately, one for your VoIP system and one for your computers. So if the VoIP Internet connection fails, the other one will take over and ensure communication.


Photo source: Public Stock


Private telephone network connection

This is a backup system also called the “last hundred yards” and it has the purpose of protecting your communication system in case of actual physical damage to your Internet cable, by backing up the point where your Internet cable connects with the public telephone network. Instead of having only one point where the two cables connect, your communication system will also have a backup one. This is the third option in backing up your Internet connection and keeping your VoIP system sure and functional. Professional providers offer one, two or all the options in order to make sure you can choose the most appropriate backup system for your company.


Built-in Redundancy and Call-Continuity

This is the generic name used most frequently to define one or more of the three systems presented above. It is also another important criteria in choosing a professional and experienced provider because the most experienced in the field have the most well-defined and frequently tested built-in redundancy and call-continuity systems, or in another words backup plans, for your VoIP. The first requirement for your VoIP system is continuous functionality and before checking any other elements of the service you will be receiving, you need to make sure this condition is well insured. Need more information about the best backup system for your business? Leave us your questions in a comment or send as an email and we will give you all the technical details you need.